ALL ORDERS CONTAINING EXPLOSIVE FIREWORKS MUST BE TRANSPORTED BY COMMON CARRIER FREIGHT.
Q: How long will it take for my order to reach me?
A: Hazmat freight common carrier shipments on average take 5-7 days to reach you. You will receive tracking information for your shipment.
Q: Do you have a minimum order requirement?
A: Yes, Orders that will be shipped using the hazmat freight shipping option will be subject to a $200 minimum order. Please note shipping is not free.
Q: How do I place my order?
A: Email your order and shipping address. We will reply back to you with a shipping quote. firstname.lastname@example.org
Q: What forms of payment do you accept?
A: All major credit cards and cash.
Q: What states do you ship to?
A: We ship to all states except the following.
CA, DE, AK, HI, NJ, NY, OR, RI, VT, MA, and Washington D.C.
-We cannot ship to APO/FPO or P.O. Boxes.
-We do not ship outside the USA.
Q: What do I do when the truck arrives?
A: Delivery drivers are not responsible for unloading your order. Packages will be placed on the tailgate of the truck. If your order is unable to be delivered to your home you are responsible for picking up your order from the nearest terminal. The trucking company will call you 24 - 48 hours ahead of time to schedule your delivery using the phone number you provide during the checkout process.
Q: My boxes have been damaged during shipment?
A: We are not responsible for damage, lost, misdirected, or stolen merchandise. Always inspect your order and have the driver note any damages on the delivery receipt before signing. Once you have the shipping paperwork with the drivers note of damage it will be up to you to contact the carrier and open a claim.
Q: I need my order before July 4th? Can you guarantee a delivery date?
A: We are unable to guarantee a delivery date and will make every attempt to ship your order in time for delivery. When placing your order, please allow enough time for any unforeseen delays in processing, transit and delivery. In most cases orders take 3-10 days for delivery.
WE ARE NOT RESPONSIBLE FOR ORDERS THAT ARRIVE AFTER ANY SPECIFIC DATE.
Q: I placed an order a few days ago and decided to cancel the order?
A: Once your order is placed in the possession of the shipping carrier, ownership passes to you. Once your fireworks have been shipped, they can NEVER be returned. Do not order fireworks if there is any chance you may not want them when they arrive. All sales are final.
Q: I am not sure of the firework laws in my area? You ship to my state so they must be legal?
A: To avoid confiscation or possible fines, make sure that fireworks are legal in your state. Neither Big D's Fireworks nor the shipping companies know all of the exact county or local laws for your state and are not responsible for the use of our merchandise.
Q: Are fireworks legal in my state?
A: You may want to consult with the state, county or local officials in the area that you will be shooting fireworks in. Even in states where fireworks are permitted, certain counties and cities may have additional restrictions. Your local fire department will usually be aware of local firework laws in your area. In many areas it is illegal to shoot fireworks unless you have a permit. Please consult with your local officials in order to obtain a permit. It is your responsibility, not that of Big D's Fireworks, to ensure that you can legally possess these fireworks. People not having the required permits run the risk of fines and/or confiscation of fireworks without any recourse to us or the shipping company.
Q: Your products caused damage or harm to my person and/or property?
A: We are not responsible for the use, misuse, confiscation or malfunction of our merchandise. Any injuries or such that may occur are not our responsibility. We recommend a distance of at least 125' to 150' radius clear of people and property when using fireworks. Please remember that fireworks are fun, but they are not toys. If you are confused or have a question about the use or function of any of our products, please contact us before use. We are very knowledgeable of our products.
Please remember safety comes first and then have fun!